CSS Health Insurance Reviews

CSS Health Insurance has 49 reviews. The rating of CSS is 4.3 out of 5 stars. Read experiences from CSS customers and review CSS.

CSS Reviews
Reviews 4.3
Total 49
16%
0%
2%
2%
80%
Oct 29, 2023

It feels like home!

Sep 25, 2023

I am very satisfied and everyone always works very competently.

Sep 17, 2023

I always receive very good and friendly advice and support.

Sep 17, 2023

Super customer service! I called them and was given very friendly and competent advice.

Sep 10, 2023

Absolute disaster. Nobody ever answers the phone. You can wait for hours... Completely out of order, that's not customer service.

Sep 5, 2023

I was very satisfied with the advice and review of my policy over the phone. It wasn't even necessary to meet in person. Very friendly and competent

Aug 26, 2023

Very competent, uncomplicated, pleasant and transparent advice. The change of card was super easy and went smoothly. Merci!

Aug 22, 2023

Great service and support. They are patient with all your questions and give you good advice

Aug 14, 2023

Worst service ever! They hang up and don't even call you back.

Jul 9, 2023

Good treatment and they explained to us in Spanish

Jul 3, 2023

Very good advice from Ilir Morina Css App super easy Lg Arton Gjukaj

Jun 10, 2023

Super friendly staff and great service

Jun 6, 2023

Professional advice, competent handling, immediate callback in case of queries.

Jun 2, 2023

Had an appointment today. Very competent, friendly and patient staff. The appointment included solutions to my problems and information about my services in detail. Also flexible with appointments and good availability in terms of calls and emails. Thank you very much!

May 14, 2023

Good and qualified advice, whereby other insurances in addition to the compulsory insurance may well be mentioned. Fast processing of requests.

May 13, 2023

Poor customer service and hidden costs.

May 12, 2023

It must be really difficult to specify correct opening hours.

Apr 24, 2023

Very good service from my consultant. Friendly, helpful, honest just a great job from this agency. Thank you

Apr 23, 2023

Very nice, friendly advice and help as well as speedy handling of my concerns! Thank you very much!

Apr 18, 2023

The staff are really great! Very friendly and helpful and take care of the customers' concerns in a disciplined and determined manner... Thank you!

Mar 5, 2023

Competent, friendly and very professional advice. Many thanks. I can recommend the Bülach branch!

Mar 1, 2023

Very competent and friendly employee. She is very patient and very reliable. Thank you very much.

Feb 25, 2023

Very good service, they gave me useful information for my first stay in Switzerland. Very good advice, thank you!

Feb 21, 2023

Very fast response time. I emailed my request the evening before, received a reply the next morning and the matter was resolved.

Jan 20, 2023

Always very friendly staff on the phone. Many thanks for that

Information about CSS

CSS is a Swiss health insurance company with headquarters in Lucerne. CSS Health Insurance is active throughout Switzerland and offers health and daily allowance insurance for illness and accident for private customers and companies. CSS has various insurance models such as telemedicine, GP, HMO and pharmacy models.

Customer satisfaction with CSS

CSS achieved an overall rating of "good" (4.2) in the Checkall Customer Satisfaction Survey 2024. Of the more than 5,400 Swiss participants, CSS's information, communication and transparency as well as the convenience of contacts were each rated as "good" (4.3). CSS's services achieved a rating of "good" (4.1), while the price-performance ratio was rated as average with a score of 4.

Compare CSS

The comparison of CSS requires the evaluation of premiums, insurance cover and customer service. The best way to compare CSS is to use the health insurance comparison.

How can I switch to CSS?

You should cancel your current health insurance to switch to CSS. You can find detailed information here on how to cancel your current health insurance company and switch to CSS.

What franchise does CSS offer?

CSS offers franchises between 300 and 2500. Before you change your deductible with CSS, you can find out more about the deductible here.

What health insurance models does CSS offer?

CSS offers the following health insurance models:

How much does CSS cost?

CSS costs from CHF 202.20 in Switzerland. The monthly cost of CSS in your canton is easy to find out using the premium calculator.

What supplementary insurance does CSS offer?

Supplementary outpatient insurance, hospital insurance and dental insurance are the supplementary insurances from CSS. The comparison of CSS supplementary insurances is possible via Supplementary Insurance Comparison.