Helsana Health Insurance Reviews
Helsana Health Insurance has 19 reviews. The rating of Helsana is 3.8 out of 5 stars. Read experiences from Helsana customers and review Helsana.
Information about Helsana
Helsana is a Swiss health insurance company headquartered in Dübendorf. Helsana is active throughout Switzerland and offers health and daily allowance insurance for illness and accident for private customers and companies. Helsana has various insurance models such as telemedicine, family doctor and HMO models.
Customer satisfaction with Helsana
Helsana achieved an overall rating of "good" (4.2) in the Checkall Customer Satisfaction Survey 2024. Of the more than 5,400 Swiss participants, Helsana's information, communication and transparency as well as the convenience of contacts were each rated as "good" (4.3). Helsana's services achieved a rating of "good" (4.1), while the price-performance ratio was rated as average with a score of 4.
Compare Helsana
The comparison of Helsana requires the evaluation of premiums, insurance cover and customer service. The best way to compare Helsana is to use the
How can I switch to Helsana?
You should cancel your current health insurance to switch to Helsana. You can find detailed information here on
What franchise does Helsana offer?
Helsana offers franchises between 300 and 2500. Before you change your deductible with Helsana, you can find out more about the
What health insurance models does Helsana offer?
Helsana offers the following
How much does Helsana cost?
Helsana costs from CHF 202.20 in Switzerland. The monthly cost of Helsana in your canton is easy to find out using the
What supplementary insurance does Helsana offer?
Supplementary outpatient insurance, hospital insurance and dental insurance are the supplementary insurances from Helsana. The comparison of Helsana supplementary insurances is possible via
Great website and very friendly staff! Find the right insurance quickly!
I had a consultation with Ms. Jasmin Preckel and I was very satisfied, she is very personable and experienced. Highly recommended:-))
This office has competent and friendly staff. In general, Helsana contracts are available in English and are uploaded to the Helsana portal. They are way less picky on Zusatzversicherungen than others.
Courteous service
Helsana is one of the best insurance companies out there. Very competent, friendly and quick. Keep it up, thumbs up.
Worst health insurance in Switzerland. Rip Off Business, taking your money but not paying anything. They screw you over.
very friendly, very competent. Thanks! Is further recommended...
Overall, I am satisfied with the services provided by Helsana. But the switchboard is a disaster. With this waiting time I can prepare my lunch two or three times. I think it's a real shame. Otherwise the advice is very competent and friendly, hence 4 out of 5 stars.
Many thanks for the very good, friendly and competent advice from Mrs. Korda.
Bad customer service! Called 3 times within a week about a concern.. still not resolved!
Common and systematic false invoicing. No respect for their customers. Not recommended, not recommended, to be avoided.
Fast and friendly customer service (by phone). Very affordable for apprentices. Sometimes poor internal communication.
They are very kind and try to help their clients as much as possible
Helsana is the worst, I can't wait to give birth so I'll change this insurance...
Attention: the sports funding is only paid per year and per subscription. This means that multi-year subscriptions are no longer supported after the first year.
Good health insurance I am very satisfied
Very friendly, clear answers to all questions, very competent
The terrible attention is already the second time that I go to the offices because I tried to contact through the Helsana application and it is out of service. So I go directly to the office and two ladies attend me. one tries to fix something and the other simply refuses to change my insurance model. Despite the fact that helsana told me that I could do it now before February. All they want is to sell insurance and then help the customer or some confusion for that zero!
Very good health insurance companies, they have always been customer friendly and transparent