Helsana Health Insurance Reviews

Helsana Health Insurance has 19 reviews. The rating of Helsana is 3.8 out of 5 stars. Read experiences from Helsana customers and review Helsana.

Helsana Reviews
Reviews 3.8
Total 19
Dec 8, 2023

Great website and very friendly staff! Find the right insurance quickly!

Nov 2, 2023

I had a consultation with Ms. Jasmin Preckel and I was very satisfied, she is very personable and experienced. Highly recommended:-))

Oct 5, 2023

This office has competent and friendly staff. In general, Helsana contracts are available in English and are uploaded to the Helsana portal. They are way less picky on Zusatzversicherungen than others.

Sep 13, 2023

Courteous service

Sep 8, 2023

Helsana is one of the best insurance companies out there. Very competent, friendly and quick. Keep it up, thumbs up.

Sep 3, 2023

Worst health insurance in Switzerland. Rip Off Business, taking your money but not paying anything. They screw you over.

Sep 1, 2023

very friendly, very competent. Thanks! Is further recommended...

Jul 5, 2023

Overall, I am satisfied with the services provided by Helsana. But the switchboard is a disaster. With this waiting time I can prepare my lunch two or three times. I think it's a real shame. Otherwise the advice is very competent and friendly, hence 4 out of 5 stars.

Apr 28, 2023

Many thanks for the very good, friendly and competent advice from Mrs. Korda.

Mar 6, 2023

Bad customer service! Called 3 times within a week about a concern.. still not resolved!

Feb 21, 2023

Common and systematic false invoicing. No respect for their customers. Not recommended, not recommended, to be avoided.

Jan 6, 2023

Fast and friendly customer service (by phone). Very affordable for apprentices. Sometimes poor internal communication.

Oct 12, 2022

They are very kind and try to help their clients as much as possible

Oct 9, 2022

Helsana is the worst, I can't wait to give birth so I'll change this insurance...

Jun 4, 2022

Attention: the sports funding is only paid per year and per subscription. This means that multi-year subscriptions are no longer supported after the first year.

May 15, 2022

Good health insurance I am very satisfied

Feb 2, 2022

Very friendly, clear answers to all questions, very competent

Oct 12, 2021

The terrible attention is already the second time that I go to the offices because I tried to contact through the Helsana application and it is out of service. So I go directly to the office and two ladies attend me. one tries to fix something and the other simply refuses to change my insurance model. Despite the fact that helsana told me that I could do it now before February. All they want is to sell insurance and then help the customer or some confusion for that zero!

Mar 11, 2021

Very good health insurance companies, they have always been customer friendly and transparent

Information about Helsana

Helsana is a Swiss health insurance company headquartered in Dübendorf. Helsana is active throughout Switzerland and offers health and daily allowance insurance for illness and accident for private customers and companies. Helsana has various insurance models such as telemedicine, family doctor and HMO models.

Customer satisfaction with Helsana

Helsana achieved an overall rating of "good" (4.2) in the Checkall Customer Satisfaction Survey 2024. Of the more than 5,400 Swiss participants, Helsana's information, communication and transparency as well as the convenience of contacts were each rated as "good" (4.3). Helsana's services achieved a rating of "good" (4.1), while the price-performance ratio was rated as average with a score of 4.

Compare Helsana

The comparison of Helsana requires the evaluation of premiums, insurance cover and customer service. The best way to compare Helsana is to use the health insurance comparison.

How can I switch to Helsana?

You should cancel your current health insurance to switch to Helsana. You can find detailed information here on how to cancel your current health insurance company and switch to Helsana.

What franchise does Helsana offer?

Helsana offers franchises between 300 and 2500. Before you change your deductible with Helsana, you can find out more about the deductible here.

What health insurance models does Helsana offer?

Helsana offers the following health insurance models:

How much does Helsana cost?

Helsana costs from CHF 202.20 in Switzerland. The monthly cost of Helsana in your canton is easy to find out using the premium calculator.

What supplementary insurance does Helsana offer?

Supplementary outpatient insurance, hospital insurance and dental insurance are the supplementary insurances from Helsana. The comparison of Helsana supplementary insurances is possible via Supplementary Insurance Comparison.