AXA Reviews

AXA has 144 reviews. The rating of AXA is 3.8 out of 5 stars. Read experiences from AXA customers and review AXA.

AXA Reviews
Reviews 3.8
Total 144
Apr 25, 2024

Very friendly and helpful people at axa

Apr 25, 2024

The best insurance agent in Switzerland

Apr 20, 2024

Very nice staff at axa. Professional handling.

Apr 17, 2024

First I didn't receive any expert information over the phone, then I was given the wrong advice at the agency and sent home, as I can only cancel in writing. Then the cancellation, which I sent by email, was lost. Unfortunately, I cannot recommend this agency.

Apr 17, 2024

I have been trying to reach someone by phone for 2 days, but unfortunately the phone is not answered and no-one gets back to me.

Apr 10, 2024

The claim was handled in an uncomplicated and friendly manner and the advisors at axa were very collegial. Top!

Apr 5, 2024

I am very satisfied, car insurance, household contents insurance, everything has worked well to date!

Mar 26, 2024

Despite e-mail assurances, the insurance company refuses to take over the cancellation insurance. I took out the insurance specifically because of Covid. And asked if covid is included.

Mar 22, 2024


Mar 14, 2024

Very competent, professional advice and claims handling - I can highly recommend AXA

Mar 9, 2024

My new liability insurance.

Mar 3, 2024

Only ok if necessary

Mar 2, 2024

AXA as a health insurance company tries to use case management to find reasons to stop the payout against all regulations and laws. They wait and see whether the person concerned defends themselves or not. Only when a lawyer gets involved does AXA take action.

Mar 1, 2024

I have lost over CHF 7000 in my 3rd pillar due to dubious advice. Communication is also very slow when you call, you are connected back and forth and sometimes wait weeks for an answer.

Feb 27, 2024

Avoid this insurance company, I had an accident that cost CHF 1220.00, my excess was CHF 1000.00 and my bonus was cancelled because of CHF 220.00, this company is not to be recommended.....

Feb 24, 2024

After a vehicle damage, this great insurance company cancelled my father's insurance, although he has always paid his premiums with them for over 50 years. Bravo, keep it up!!!

Feb 13, 2024

Competent 👍🏼

Feb 12, 2024

Bad experience!

Feb 10, 2024

I wait on hold for at least 45 minutes every time. Sometimes the call is simply ended after 30 minutes of waiting. It's really annoying!!!!

Feb 8, 2024

Good advice with a high level of expertise. I had to cancel a policy I had already paid for and was given a lot of goodwill. Can only recommend the agency!

Feb 6, 2024

I had to make changes to my existing insurance policies and received excellent advice from Martin Zeciri. He took a lot of time and I was more than satisfied afterwards, I was simply pleasantly surprised, as many people always grumble about insurance advisors.

Feb 5, 2024

Sap shop with unprofessional fan stuff experts. Axa doesn't reply to emails either.

Feb 1, 2024

Very good advice. High level of expertise and topical issues with this insurance company. This AXA main agency can be recommended at any time!!!

Jan 21, 2024

Unfortunately very disappointed with AXA! I won't be hearing from this insurance company again, you learn from your mistakes!

Jan 20, 2024

A very pleasant conversation with the Axa insurance advisor thank you

Customer satisfaction with AXA

AXA Insurance achieved an overall rating of "good" (4.2) in the Checkall Customer Satisfaction Survey 2024. Of the more than 5,400 Swiss participants, AXA's information, communication and transparency as well as the convenience of contacts were each rated as "good" (4.3). AXA's services achieved a rating of "good" (4.1), while the price-performance ratio was rated as average with a score of 4.

What types of insurance does AXA offer?

The types of insurance offered by Axa are as listed below:

  • Car insurance
  • Household insurance
  • Personal liability insurance
  • Legal protection insurance
  • Life insurance
  • Cyber insurance
  • Supplementary insurance for health insurance

AXA car insurance

AXA car insurance is a product from AXA that offers various insurance cover options for vehicles. AXA car insurance includes various insurance packages such as liability insurance, partial casco and fully comprehensive cover, each of which covers different loss events and risks. You can find more information about AXA car insurance at Car Insurance Comparisons.

AXA household insurance

AXA household insurance protects the contents of your home and offers financial protection in the event of damage to or loss of your personal possessions. AXA household insurance covers risks such as theft, vandalism, fire damage, burst pipes and damage caused by natural disasters such as storms and hail. You can find more information on AXA household insurance at Household insurance comparisons.

AXA personal liability insurance

AXA personal liability insurance protects you against financial risks if you unintentionally injure people or damage their property. AXA personal liability insurance covers costs for which you are legally liable. You can find more information on AXA personal liability insurance at personal liability insurance comparisons.

AXA legal protection insurance

AXA legal protection insurance offers insured persons legal assistance in various situations in order to protect themselves against legal disputes or to enforce their own claims. AXA legal protection insurance covers the costs of lawyers, court proceedings, expert opinions and other legal expenses up to a contractually agreed sum insured. AXA legal protection insurance gives you the opportunity to choose your lawyer freely to ensure the best possible representation in legal matters. You can find more information on AXA legal protection insurance at legal protection insurance comparisons.

AXA Life Insurance

AXA life insurance offers financial protection and security for relatives in the event of the insured person's death, as well as an opportunity for the insured person to accumulate assets during their lifetime. AXA Life Insurance offers various options in terms of contract term and payment modalities, so that the insurance can be customised to the financial possibilities and needs of the insured person. You can find more information on AXA life insurance at Life insurance comparison.

AXA supplementary health insurance

AXA offers various supplementary health insurance policies designed to supplement and extend the cover provided by statutory health insurance. AXA supplementary insurance policies are designed to fulfil individual needs and wishes and offer policyholders greater convenience and better health insurance benefits. You can find more information on AXA supplementary insurance at Supplementary insurance comparisons.

Compare AXA

The comparison of AXA requires the evaluation of premiums, insurance cover and customer service. The best way to compare AXA is to use the insurance comparison.

How can I switch to AXA?

You should cancel your current insurance to switch to AXA. You can find detailed information here on how to cancel your current insurance and switch to AXA.

How can I cancel my insurance with AXA?

Cancelling insurance with AXA can be handled differently depending on the type of insurance and the specific contractual conditions. Before you submit the cancellation to AXA, you should carefully review your insurance policy and the contract documents for the notice periods. Cancellation with AXA should always be made in writing in order to have proof that the deadlines have been met. You can send your cancellation letter for insurance to AXA by post, fax or e-mail.

If you have any questions or uncertainties regarding cancellation, you can contact AXA's customer service directly. You can find the contact details in your insurance documents or on the AXA website.