Elvia Insurance Reviews

The support staff are simply great. They help and find solutions, even when you are stressed. Other companies can take this as an example. Keep up the good work! 👍

Very quick, nice and reliable. Great work 👌always again

Friendly, courteous and competent service. My request was dealt with immediately on the phone.

No matter when you call, it's always the same recorded message, many callers tell you to do it via the homepage. But even there I've been waiting 4 days for an answer!

Absolutely disastrous experience here. At the beginning everything seemed to be fine, but when I changed my car they wanted to offer me an overpriced quote, even though it was only a 2-litre engine. After changing the vehicle, I wanted to cancel, but of course nobody was available by phone. I then wrote 5 emails and requested a cancellation twice in the customer portal, which was not answered after almost a month. And as soon as you can finally reach someone by phone after not being able to call all day ‘due to high call volume’, the employees themselves have no idea about the company's terms and conditions (e.g. 14-day right of cancellation, etc.). In the end, however, I was finally able to cancel and get my money back because I was lucky enough to reach a nice and competent employee on the phone.

Very competent. All my questions were answered. Very friendly and patient. Problem was solved immediately. Perfect. A very positive experience with a hotline.

Competent, customer-orientated and very friendly staff. In addition, the process is simple and they don't try to talk you into something you don't need. Super helpful and great value for money. I can really only recommend ELVIA.

The conversation was very friendly and I understood all the points. Everything was done quickly and easily

Absolutely subterranean. Eternal waiting times on the phone. Nothing works online either. Still waiting for a quote today, which of course is no longer needed. Customer advisors on the phone have no idea. When you change your FC, you are offered far too high prices for the new FC (you are being ripped off or perhaps you are just clueless) if you then request a quote online, which is much cheaper with the same insurer, nothing comes. You write 3...4 e-mails to correct it...then to make a future offer. You don't get an answer. Conclusion after these experiences...everything except Elvia!

I had some questions in connection with my car insurance and therefore called ELVIA customer service. After a very short wait, I was answered by a friendly expert who answered my questions quickly and precisely. I was completely satisfied with this customer service.

Elvia insurance offers an outstanding service with comprehensive cover. The customer service is extremely professional and responds promptly to enquiries. The clear and transparent communication has always given me a sense of security. In addition, the insurance rates are fair and tailored to individual needs. Overall, I am extremely satisfied with Elvia and can recommend them without reservation.

I took out insurance for my new car. I got a very reasonable price. I got very appropriate answers to my questions. They were very experienced and very helpful.

So tedious. I made an offer via the internet and wanted to know if I was really me when I asked 10 questions on the phone. And since it took me 10-15 minutes to get an insurance quote, after I said no, it's fine, I got a quote from Helvetia within 5 minutes, including a new quote. Saving 100 francs a time is not enough.

After a year I received a higher bill for no reason without being notified, as the cancellation period was 2 months I could not cancel but next year I will cancel before the bill arrives.

Helpful, competent and friendly - my request was dealt with in the shortest possible time

As long as you have no claims and pay the premiums every year, you are KING as a customer.

Very uncomplicated, clear support. My concerns were dealt with immediately. I am very satisfied.

Unfortunately, it's a pure shambles. No problems when signing the contract, then no more contact by phone or e-mail, no call back, no answer.

Price/performance unbeatable. Customer service very courteous and fast as well as understanding and friendly.

Very friendly, competent and comprehensive advice and service.

Friendly and competent staff, very good support.

I was helped very quickly and straightforwardly

Very friendly and helpful person on the phone who was also able to help me!

Why is it not possible to order a green card by phone? The phone seems to be busy all the time 🤔

I am very satisfied with the operator and very fast operational system by ELVIA.