Elvia Insurance Reviews

Elvia Insurance has 144 reviews. The rating of Elvia Insurance is 3.8 out of 5 stars. Read experiences from Elvia Insurance customers and review Elvia.

Elvia Insurance Reviews
Reviews 3.8
Total 144
Apr 25, 2024

The support staff are simply great. They help and find solutions, even when you are stressed. Other companies can take this as an example. Keep up the good work! 👍

Apr 25, 2024

Very quick, nice and reliable. Great work 👌always again

Apr 20, 2024

Friendly, courteous and competent service. My request was dealt with immediately on the phone.

Apr 17, 2024

No matter when you call, it's always the same recorded message, many callers tell you to do it via the homepage. But even there I've been waiting 4 days for an answer!

Apr 17, 2024

Absolutely disastrous experience here. At the beginning everything seemed to be fine, but when I changed my car they wanted to offer me an overpriced quote, even though it was only a 2-litre engine. After changing the vehicle, I wanted to cancel, but of course nobody was available by phone. I then wrote 5 emails and requested a cancellation twice in the customer portal, which was not answered after almost a month. And as soon as you can finally reach someone by phone after not being able to call all day ‘due to high call volume’, the employees themselves have no idea about the company's terms and conditions (e.g. 14-day right of cancellation, etc.). In the end, however, I was finally able to cancel and get my money back because I was lucky enough to reach a nice and competent employee on the phone.

Apr 10, 2024

Very competent. All my questions were answered. Very friendly and patient. Problem was solved immediately. Perfect. A very positive experience with a hotline.

Apr 5, 2024

Competent, customer-orientated and very friendly staff. In addition, the process is simple and they don't try to talk you into something you don't need. Super helpful and great value for money. I can really only recommend ELVIA.

Mar 26, 2024

The conversation was very friendly and I understood all the points. Everything was done quickly and easily

Mar 22, 2024

Absolutely subterranean. Eternal waiting times on the phone. Nothing works online either. Still waiting for a quote today, which of course is no longer needed. Customer advisors on the phone have no idea. When you change your FC, you are offered far too high prices for the new FC (you are being ripped off or perhaps you are just clueless) if you then request a quote online, which is much cheaper with the same insurer, nothing comes. You write 3...4 e-mails to correct it...then to make a future offer. You don't get an answer. Conclusion after these experiences...everything except Elvia!

Mar 14, 2024

I had some questions in connection with my car insurance and therefore called ELVIA customer service. After a very short wait, I was answered by a friendly expert who answered my questions quickly and precisely. I was completely satisfied with this customer service.

Mar 9, 2024

Elvia insurance offers an outstanding service with comprehensive cover. The customer service is extremely professional and responds promptly to enquiries. The clear and transparent communication has always given me a sense of security. In addition, the insurance rates are fair and tailored to individual needs. Overall, I am extremely satisfied with Elvia and can recommend them without reservation.

Mar 3, 2024

I took out insurance for my new car. I got a very reasonable price. I got very appropriate answers to my questions. They were very experienced and very helpful.

Mar 2, 2024

So tedious. I made an offer via the internet and wanted to know if I was really me when I asked 10 questions on the phone. And since it took me 10-15 minutes to get an insurance quote, after I said no, it's fine, I got a quote from Helvetia within 5 minutes, including a new quote. Saving 100 francs a time is not enough.

Mar 1, 2024

After a year I received a higher bill for no reason without being notified, as the cancellation period was 2 months I could not cancel but next year I will cancel before the bill arrives.

Feb 27, 2024

Helpful, competent and friendly - my request was dealt with in the shortest possible time

Feb 24, 2024

As long as you have no claims and pay the premiums every year, you are KING as a customer.

Feb 13, 2024

Very uncomplicated, clear support. My concerns were dealt with immediately. I am very satisfied.

Feb 12, 2024

Unfortunately, it's a pure shambles. No problems when signing the contract, then no more contact by phone or e-mail, no call back, no answer.

Feb 10, 2024

Price/performance unbeatable. Customer service very courteous and fast as well as understanding and friendly.

Feb 8, 2024

Very friendly, competent and comprehensive advice and service.

Feb 6, 2024

Friendly and competent staff, very good support.

Feb 5, 2024

I was helped very quickly and straightforwardly

Feb 1, 2024

Very friendly and helpful person on the phone who was also able to help me!

Jan 21, 2024

Why is it not possible to order a green card by phone? The phone seems to be busy all the time 🤔

Jan 20, 2024

I am very satisfied with the operator and very fast operational system by ELVIA.

Customer satisfaction with Elvia Insurance

Elvia Insurance achieved an overall rating of "good" (4.2) in the Checkall Customer Satisfaction Survey 2024. Of the more than 5,400 Swiss participants, Elvia's information, communication and transparency as well as the convenience of contacts were each rated as "good" (4.3). Elvia's services achieved a rating of "good" (4.1), while the price-performance ratio was rated as average with a score of 4.

What types of insurance does Elvia offer?

The types of insurance offered by Elvia are as listed below:

  • Car insurance
  • Household insurance
  • Personal liability insurance
  • Legal protection insurance
  • Life insurance
  • Cyber insurance

Elvia Car Insurance

Elvia car insurance is a product from Elvia that offers various insurance cover options for vehicles. Elvia car insurance includes various insurance packages such as liability insurance, partial casco and fully comprehensive cover, each of which covers different loss events and risks. You can find more information about Elvia car insurance at Car Insurance Comparisons.

Elvia Household Insurance

Elvia household insurance protects the contents of your home and offers financial protection in the event of damage to or loss of your personal possessions. Elvia household insurance covers risks such as theft, vandalism, fire damage, burst pipes and damage caused by natural disasters such as storms and hail. You can find more information on Elvia household insurance at Household insurance comparisons.

Elvia Personal Liability Insurance

Elvia personal liability insurance protects you against financial risks if you unintentionally injure people or damage their property. Elvia personal liability insurance covers costs for which you are legally liable. You can find more information on Elvia personal liability insurance at personal liability insurance comparisons.

Elvia Legal Protection Insurance

Elvia legal protection insurance offers insured persons legal assistance in various situations in order to protect themselves against legal disputes or to enforce their own claims. Elvia legal protection insurance covers the costs of lawyers, court proceedings, expert opinions and other legal expenses up to a contractually agreed sum insured. Elvia legal protection insurance gives you the opportunity to choose your lawyer freely to ensure the best possible representation in legal matters. You can find more information on Elvia legal protection insurance at legal protection insurance comparisons.

Elvia Life Insurance

Elvia life insurance offers financial protection and security for relatives in the event of the insured person's death, as well as an opportunity for the insured person to accumulate assets during their lifetime. Elvia Life Insurance offers various options in terms of contract term and payment modalities, so that the insurance can be customised to the financial possibilities and needs of the insured person. You can find more information on Elvia life insurance at Life insurance comparison.

Compare Elvia

The comparison of Elvia requires the evaluation of premiums, insurance cover and customer service. The best way to compare Elvia is to use the insurance comparison.

How can I switch to Elvia?

You should cancel your current insurance to switch to Elvia. You can find detailed information here on how to cancel your current insurance and switch to Elvia.

How can I cancel my insurance with Elvia?

Cancelling insurance with Elvia can be handled differently depending on the type of insurance and the specific contractual conditions. Before you submit the cancellation to Elvia, you should carefully review your insurance policy and the contract documents for the notice periods. Cancellation with Elvia should always be made in writing in order to have proof that the deadlines have been met. You can send your cancellation letter for insurance to Elvia by post, fax or e-mail.

If you have any questions or uncertainties regarding cancellation, you can contact Elvia's customer service directly. You can find the contact details in your insurance documents or on the Elvia website.