Name: Zurich Insurance
Brand: Zurich Insurance
Rating: 3.8 (144 reviews)

I have been with Zurich Insurance for over 30 years and have had a number of problems, but I have ALWAYS received courteous, solution-orientated and friendly service.

We were dissatisfied and actually spent two hours trying to reach someone to have our car towed away.

Fast and targeted advice

When I read the good comments here, I am shocked. As an injured party, you are treated like dirt. There is no answer or direct dialling when you ask for the line manager. Of course, there is also no callback.

It worked with Zurich for years. It's only in the last six months or so that the employees only react when you threaten them with a lawyer. Then it suddenly works within a very short time!

Very friendly service. On site as well as by phone

Great work from Zurich Insurance and always reliable!

Unfortunately not to be recommended.

Top advice. Highly recommended!

Top team!!!! Thank you

Great service

Friendly

Doesn't even deserve the one star. Treats people very badly, causes a lot of grief and annoyance. Absolutely inhumane in the area of daily sickness benefits and unable to do the job properly. The main thing is to earn a wage. Do not inform themselves about your cases and put even more obstacles in the way of customers. Absolutely not capable. The worst insurance there is in this area.

Travel insurance cancelled in Dec 21 at the end of 22. Unfortunately not registered. Was not recognised. I wrote three times and enclosed a copy of the cancellation. Today, as the climax of the sad story, the payment order. Just so sad. I never want to have anything more to do with this company and will certainly not recommend them to anyone. I hope that karma will prevail. The clerks have not responded to a single letter. I will now complain to the management. One star is still too many

Been a customer for years, never had anything. Then submitted something once and left completely hanging.

Outwardly great. When it comes to dealing with claims, they are sloppy, slow, inefficient and usually simply unavailable.

The staff at Zurich Insurance are nice and helpful.

The paintwork on my vehicle was deliberately scratched with a sharp object by a nasty neighbour. Unfortunately, the insurance company interpreted my damage as parking damage and not logically as vandalism damage, which would be insured. I don't think that's very clever. In future, I'll think about whether my car and motorbike collection is well covered by this insurance company.

I take out insurance to cover precisely this type of damage, which is why it's called INSURANCE, but with Zurich's impossible behaviour, I certainly don't need this insurance any more.

When I read some of the comments here, I'm shocked. The best insurance we've ever had! We had a car breakdown in Slovenia at 5 a.m. on the motorway with a small child. We were helped immediately, Zurich organised a hotel for us where we were accommodated until they had already organised a hire car for us 3 hours later. Everything went so quickly during the peak season, so early in the morning, so really only top! You simply can't complain about such organisation and service! We will never change again.

I've been a very satisfied customer for years! I've also had several claims, which were always dealt with quickly and in a customer-orientated manner!

About Zurich: short waiting times, competent and fast, I'm satisfied!

I've been with Zurich Insurance for many years. I've had two claims so far and both were handled very professionally and extremely quickly and straightforwardly. A big compliment to Zurich Insurance.

At first they kept telling us we didn't have to do anything (get the licence plates) and then the day before we had to pick it up ourselves. Then they said ‘that's not offered’. What is that supposed to mean? Super unprofessional! It could have been better organised from the start. Thanks for that

A very pleasant conversation with the Zurich Insurance advisor, thank you

Customer satisfaction with Zurich Insurance

Zurich Insurance achieved an overall rating of "good" (4.2) in the Checkall Customer Satisfaction Survey 2024. Of the more than 5,400 Swiss participants, Zurich Insurance's information, communication and transparency as well as the convenience of contacts were each rated as "good" (4.3). Zurich Insurance's services achieved a rating of "good" (4.1), while the price-performance ratio was rated as average with a score of 4.

What types of insurance does Zurich Insurance offer?

The types of insurance offered by Zurich Insurance are as listed below:

Car insurance

Household insurance

Personal liability insurance

Legal protection insurance

Life insurance

Cyber insurance

Zurich Insurance car insurance

Zurich Insurance car insurance is a product from Zurich Insurance that offers various insurance cover options for vehicles. Zurich Insurance car insurance includes various insurance packages such as liability insurance, partial casco and fully comprehensive cover, each of which covers different loss events and risks. You can find more information about Zurich Insurance car insurance at Car Insurance Comparisons.

Zurich Insurance household insurance

Zurich Insurance household insurance protects the contents of your home and offers financial protection in the event of damage to or loss of your personal possessions. Zurich Insurance household insurance covers risks such as theft, vandalism, fire damage, burst pipes and damage caused by natural disasters such as storms and hail. You can find more information on Zurich Insurance household insurance at Household insurance comparisons.

Zurich Insurance personal liability insurance

Zurich Insurance personal liability insurance protects you against financial risks if you unintentionally injure people or damage their property. Zurich Insurance personal liability insurance covers costs for which you are legally liable. You can find more information on Zurich Insurance personal liability insurance at personal liability insurance comparisons.

Zurich Insurance legal protection insurance

Zurich Insurance legal protection insurance offers insured persons legal assistance in various situations in order to protect themselves against legal disputes or to enforce their own claims. Zurich Insurance legal protection insurance covers the costs of lawyers, court proceedings, expert opinions and other legal expenses up to a contractually agreed sum insured. Zurich Insurance legal protection insurance gives you the opportunity to choose your lawyer freely to ensure the best possible representation in legal matters. You can find more information on Zurich Insurance legal protection insurance at legal protection insurance comparisons.

Zurich Insurance Life Insurance

Zurich Insurance life insurance offers financial protection and security for relatives in the event of the insured person's death, as well as an opportunity for the insured person to accumulate assets during their lifetime. Zurich Insurance Life Insurance offers various options in terms of contract term and payment modalities, so that the insurance can be customised to the financial possibilities and needs of the insured person. You can find more information on Zurich Insurance life insurance at Life insurance comparison.

How can I cancel my insurance with Zurich Insurance?

Cancelling insurance with Zurich Insurance can be handled differently depending on the type of insurance and the specific contractual conditions. Before you submit the cancellation to Zurich Insurance, you should carefully review your insurance policy and the contract documents for the notice periods. Cancellation with Zurich Insurance should always be made in writing in order to have proof that the deadlines have been met. You can send your cancellation letter for insurance to Zurich Insurance by post, fax or e-mail.

If you have any questions or uncertainties regarding cancellation, you can contact Zurich Insurance's customer service directly. You can find the contact details in your insurance documents or on the Zurich Insurance website.

Zurich Insurance Reviews